Privacy Policy

The purpose of this privacy policy is to inform you about how EveryAnswer, its subsidiaries, affiliates and related entities (“Company”, “we” or “us”) collect, use and disclose personal information when you interact with our websites, everyanswer.co and its subdomains (collectively, the “Website”) and engage us for research services (the “Services”). This privacy policy relates to all of our activities, unless we have provided you with a separate privacy policy for a particular product, service or activity.

Please review this privacy policy carefully. By submitting your personal information to us, by registering for or using any of the Services we offer, by using our Website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this privacy policy, as revised from time to time.

Notice to Research Participants

If you are a research participant, please be aware that in some cases we collect, use and disclose your Personal Information on behalf of, and at the direction of, our clients who engage us to conduct research. In these circumstances, we act as a service provider to the applicable client, the client is the party responsible for your Personal Information, and the client determines the purposes for which your Personal Information is collected and used. Where we act on behalf of a client, that client's privacy policy governs the collection, use and disclosure of your Personal Information, and you may need to contact the applicable client directly to exercise your privacy rights. If you have questions about which entity is responsible for your Personal Information in connection with a particular research project, please contact us using the information in the "How to contact us" section below.

What this Privacy Policy covers

What is Personal Information?
How do we obtain your consent?
How do we Collect your Personal Information
What Information do we Collect and for what Purposes?
How do we Use Cookies and Other Technologies?
Do we Collect Information from Minors?
With whom do we share your Personal Information?
Opting Out of Communications
Where is your Personal Information Located?
How Long do we Retain your Personal Information?
How do we protect your Personal Information?
Privacy Rights
When does this Policy not apply?
How to Contact Us
Privacy Policy Updates

1) What is personal information?

“Personal Information” means information that makes it possible to directly or indirectly identify a person. This information may include your name, mailing address, email address and telephone number.

2) How do we obtain your consent?

We collect, use and disclose your Personal Information with your consent or as permitted or required by law. How we obtain your consent (i.e., the form we use) will depend on the circumstances. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy policy.

Typically, we will seek your consent at the time your Personal Information is collected. Where we want to use your personal information for purposes not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for these purposes.

If you provide Personal Information to us about another individual, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this privacy policy.

3) How do we collect your Personal Information?

We collect your Personal Information when you:

visit our Website
engage us for research project as a client
enter information on our Website
respond to a recruitment invitation or advertisement, or participate in a survey, study or research activity
interact with our advertisements across the web and social media, or with the research platforms with which we integrate
contact us by telephone or email or through our contact page
provide information through third-party partners and integrations

4) What information do we collect and for what purposes

We only collect the Personal Information that we need to offer our products and services. As such, we may collect the following information:

Why Personal Information is collected	Which Personal Information is collected
To provide our Services	Name, email address, telephone number Mailing address, billing address and location information you provide
To verify the authenticity of research participants, prevent bots and fraudulent activity, and protect the integrity of research:	Screening and eligibility information, and information used to confirm that you are a genuine, authentic respondent Security signals and verification data used to confirm authentic participation and screen respondents in real time Information needed to detect duplicate, linked, automated or fraudulent accounts or responses
To recruit research participants, deliver and target advertisements across ad networks:	Demographic, interest and targeting attributes used to match advertisements to known population parameters Advertising delivery, interaction and campaign data across the web and social media ad networks we connect to Survey and study participation information, including responses you provide and information about your participation, where applicable
To process participant incentives or rewards, client billing, payments, refunds, fees and related transactions:	Participation details, transaction history and communications about incentives, payments or billing Payment card, bank account, digital payment, billing and transaction information Tax, payout and invoicing information, where applicable
To provide customer support, respond to inquiries, resolve disputes and administer claims:	Contact information and the content of communications with us or other users Information you provide in support requests, including screenshots, receipts and other information related to your inquiry, participation or transaction Reviews, ratings, complaints and dispute information
To maintain the safety, security and integrity of the Services and prevent fraud or misuse:	Device information, IP address, browser type, operating system, app usage, log data and security event information Approximate or precise location information, where enabled or necessary for the Services
To communicate with you about the Services, updates, promotions and offers, where permitted by law:	Name, email address, telephone number and communication preferences Information about your use of the Services and your interactions with our communications

In general, we may also need to use your Personal Information to:

Meet our legal obligations;
Prevent cyber threats and fraud;
Respond to valid subpoenas, claims, warrants and orders from courts, law enforcement and other bodies;
Protect your rights and interests along with our own; and
Collaborate in legal proceedings or investigations.

5) How do we use cookies and other technologies?

Like most websites and other Internet services, we may collect certain technical and device information about your use of our Website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.

We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our Website. Cookies are small data files transferred to your computer’s hard drive by a website. They keep a record of your preferences, making your subsequent visits to the site more efficient. We may also use them, with your consent, to identify you for purposes such as managing your preferences, locating or profiling purposes. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers.

In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use.

We may employ third party service providers to place advertisements about our services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by deciding not to activate the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website. We may use cookies and log files to track user information.

6) Do we collect information from minors?

Our services on this website are generally intended for use by persons who are legally considered to be adults in their territory of residence. However, in connection with certain research activities, we may collect Personal Information from research participants who are between 13 and 18 years old and who may be considered minors in their jurisdiction. Where required, we obtain consent from a parent or guardian, or otherwise collect and use such Personal Information in accordance with applicable laws.

If your child has provided us with Personal Information and you would like to request that such information be deleted, please contact us as described below in the “How to contact us” section.

7) With whom do we share your Personal Information?

In certain circumstances, we use the help of service providers to better serve you. For example:

We may share your Personal Information with our affiliates and service providers who assist us with payment processing, cloud storage, or analytics.

If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your Personal Information and keep your Personal Information secure. We also require that they only use your Personal Information for the limited purposes for which it is provided. When our service providers no longer need your Personal Information for those limited purposes, we require that they dispose of the Personal Information. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. If you would like more information about our service providers, please contact us using the contact information in the “How to contact us” section below.

Please find below a non-exhaustive list of our service providers:

Third parties	What they do for us
Payment processors, payment gateways and financial institutions	Process payments and other transaction-related services.
Identity, authenticity, fraud and bot detection providers	Verify the authenticity of research participants, screen respondents in real time, detect bots and fraud, and protect research integrity, where permitted by law.
Research platforms, survey tools and integration partners	Enable compatibility and integration with your existing research or survey platforms so that research data is delivered and remains under the control of the applicable research team.
Research clients, participants and other individuals	Enable recruitment, survey participation, delivery of research results to clients, and resolution of related inquiries or disputes.
Cloud hosting, data storage, infrastructure and cybersecurity providers	Host and operate the Website and related systems; store data; monitor system performance; detect and respond to security incidents.
Customer support, communications and help desk providers	Provide customer support, respond to inquiries, send service-related messages, manage complaints, disputes and claims.
Analytics, product improvement and reporting providers	Analyze use of the Website and Services; improve features and functionality; and generate business, operational and usage reports.
Marketing, advertising and communications providers	Send promotional communications where permitted by law, manage marketing preferences, measure campaign performance and support advertising or promotional activities.
Ad networks and digital advertising partners across the web and social media	Deliver and target advertisements to recruit research participants, measure campaign performance and improve representation, where applicable.

Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:

(a) under applicable law, including laws outside your country of residence;

(b) to comply with legal process;

(c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, where legally compelled to do so;

(d) to enforce the terms of the agreements for our products and services;

(e) to protect our operations or those of any of our affiliates or subsidiaries;

(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and

(g) to allow us to pursue available remedies or limit the damages that we may sustain.

In addition, we may transfer your Personal Information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.

8) Opting Out of Communications

If you no longer want to receive marketing-related emails from us, you may opt out of receiving such marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log into your account and make changes to your communication preferences. You may also opt out by contacting us directly using the contact information in the “How to contact us” section below.

We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.

9) Where is your Personal Information located?

Your Personal Information may be stored and processed in Canada and in any country where we have facilities or in which we engage third party service providers, such as in the United States. As a result, your Personal Information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

However, our practices regarding your Personal Information will at all times continue to be governed by this privacy policy and, if applicable, we will comply with specific requirements providing adequate protection for the transfer of Personal Information, such as entering into an agreement with third party processors that includes appropriate security measures for the information communicated.

In the case of any transfer of your Personal Information to other countries, we will implement appropriate safeguards to provide an adequate level of protection.

10) How long do we retain your Personal Information?

We retain the information we collect for as long as necessary to fulfill the purposes for which we collect it, as required or permitted by law, or for other legitimate purposes such as data recovery, dispute resolution and fulfillment of contractual or legal obligations.

11) How do we protect your Personal Information?

Safeguards

We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the Personal Information that we hold, including to prevent accidental or unauthorized access or the use, loss, destruction, communication or altering during transmission or storage of Personal Information.

Access restrictions

Only authorized and qualified personnel who need access to your Personal Information in the performance of their duties have access to it.

Warning

However, no safety measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address indicated in the How to contact us section.

12) Privacy Rights

You are entitled to access and rectify your Personal Information. These rights may be limited in certain circumstances.

Access and rectification	Withdrawing your consent
You may access your Personal Information and, where appropriate, request rectification, as permitted or required by law. You may also request the deletion of outdated or unwarranted information, or make written comments. However, to ensure that the Personal Information that we hold about you is accurate and up to date, please inform us of any changes without delay.	You may also withdraw your consent to the use and communication of your Personal Information. However, we may no longer be able to offer you certain products or services.

If you are located in Quebec, we may be entitled with the additional following rights:

you may have the right to request that Personal Information held about you no longer be disclosed;
you may have the right to request information about the use of any automated decision system and the impact it may have on you.

To learn more about your rights under other privacy laws, visit the following links: European Union, Canada and Quebec (in French only).You also have the right to lodge a complaint with the relevant data protection authority. We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.To exercise your rights, see the “How to contact us” section. We may ask you for identification to confirm your identity.

13) When does this policy not apply?

This policy does not apply to websites, applications or services operated by third parties over which we have no control. If you follow a link to a third-party website or application, the privacy policy of that third-party website will apply.We may not be held liable for their privacy policies, procedures or practices regarding the protection of Personal Information. We invite you to review such policies before submitting Personal Information to such third-party websites.

14) How to contact us

If you have any questions about how we collect, use or share your Personal Information, or if you wish to exercise your rights, please contact the Privacy Officer using at the contact information below.

Email: privacy@everyanswer.co

Phone: +1 (587) 330-8642

Address: 1250-550 6 Ave SW Calgary, AB T2P 0S2

15) Privacy Policy Updates

We may update this privacy policy from time to time. Should we make material changes to this policy, for example, to comply with new legal requirements, we will notify you thirty (30) days in advance so that you can make an informed decision regarding your use of our services. In all cases, we will make the new version available on our Website, indicating the date of the last update.

DATE OF LAST UPDATE: July 21, 2026.